McDonald's Latest AI Drive-Thru Makes Errors

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Big restaurant businesses constantly strive to be more efficient, make more money, and provide better customer service.

Some, like Panera, have touch-screen sales kiosks, and many allow customers to buy ahead of time through their mobile apps.

Not all improvements in technology make less automated methods better. The AI-powered speech bots that McDonald's is testing at some drive-thrus seem to be this way.

McDonald's AI bots' funny, annoying, and confusing interactions with customers have gone viral on TikTok.

In a video posted on Feb. 10, TikToker showed how the AI bot added a customer's Diet Coke to her order as they pulled up to another drive-thru lane.

The bot took away the drink when she asked, but then changed her order to nine sweet teas instead of one.

In another TikTok video, a user asks the McDonald's robot to "stop" adding Chicken McNuggets to an order that already costs more than $300.

McDonald's did not respond to questions about customer worries about AI ordering.

McDonald's isn't the only big chain automating its drive-thru. Chick-fil-A tested a mobile-order pickup drive-thru last year. Checkers & Rally's drive-thrus use McDonald's AI voice ordering.

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